When Your Child Won't Stop Crying
The Situation
Your toddler or young child is crying intensely and you can't figure out why — or they are crying over something that seems minor.
Goal
Help your child feel heard and safe while gently guiding them back to calm.
What to Say
"I can see you're really upset right now. I'm right here with you. Take a deep breath with me. When you're ready, tell me what's going on."
What Not to Say
"Stop crying, it's not a big deal." / "You're being so dramatic." / "Go to your room until you calm down."
3-Step Plan
Get down to their level, make eye contact, and use a calm, soft voice. Don't try to reason yet.
Validate the emotion: 'You're really sad/frustrated/scared.' Let them cry without trying to fix it immediately.
Once calmer, ask open questions: 'Can you tell me what happened?' Then problem-solve together.
Follow Up
After the storm passes, give them a hug and reconnect. Praise them for calming down. Note triggers for future prevention.
Safety Note
If crying is accompanied by breath-holding, injury, or lasts unusually long, consult your pediatrician.
Was this script helpful?